Between numerous senior management workforce contributors and roughly 700 surveillance cameras, River slots, any individual at Schenectady’s Rivers Casino & Resort is always watching.
That applies no longer just to security, but to patron remarks and experience.
“We’re open 365 days a year, 24 hours a day, seven days a week, so our leadership can’t usually see everything that’s going on,” stated Danny Brockdorf, the River slots casino’s vice president of marketing. “But we can utilize surveillance when we’re not right here to look at consumer waft and some different things.”
River slots opened Feb. eight on the Mohawk Harbor development to sturdy crowds, which endured through the first weekend. Since then, it has endured to internet at least $3 million per week in gaming revenue and pulled in $10.8 million in its first month from slots and table games after payouts.
However, some clients have expressed frustration with eating options, inadequate staffing and an inability to get a seat at positive table games.
“That’s the fantastic aspect about this area, is we get loads of feedback,” Brockdorf said, noting surveillance photos can assist River slots casino team of workers determine what worries are legitimate.
In terms of gaming, officers are working to open get entry to to high-demand table games, River slots, mainly for the duration of top crowd times. Those typically encompass Thursday and Friday nights, all day Saturday and into the early nighttime Sunday.
The casino’s 15-table poker room has been constantly crowded, and there is often a wait list of gamers looking to get a spot. Even at eleven a.m. on Thursday, almost 1/2 of the tables have been in use.
“We have a very loyal crowd, already, of human beings that are right here constantly,” Brockdorf said. “But we’re questioning about methods we should potentially accommodate extra people.”
The foremost technique would be to have more dealers available. Brockdorf stated there’s an ongoing supplier college that will produce more staff, and the River slots casino is additionally searching to employ experienced dealers who would only want to go through an audition earlier than stepping onto the floor.
The casino is additionally in the technique of getting a poker match schedule authorized through the state Gaming Commission. Details are nonetheless being sorted out, however the tournaments would likely begin in April and take place at some point of off hours, considering all tables are occupied throughout key weekend times.
Among different desk games, blackjack, River slots, craps and roulette tables are commonly full, but the two largest surprises have been the tables for let it trip and three-card poker, which have garnered a sturdy response from patrons, Brockdorf said.
Some clients have noted they’re frequently left standing round waiting for a spot to open at let it experience tables, in particular.
“We’re currently looking at and evaluating methods to add greater of these tables to the casino floor,” Brockdorf said. That may want to mean bringing additional let it experience tables, for example, or swapping less famous sport tables out with a let it trip table.
On slot machines, Brockdorf said, the mix of video games has been properly received. However, many customers have expressed a wish to see their reward card data displayed in real time, as they play the machines, he said.
As a result, the casino will reprogram the content material that appears in a small window on the slot machines to higher mirror that information.
Van Slyck’s lounge and a few of the casino’s eating places characterize two other areas where consumer remarks has led to adjustments.
At Van Slyck’s, customers desired to dance along with the venue’s live track acts, however they didn’t have somewhere to do so. As a result, the casino shifted some seating, took out some pool tables and created a makeshift dance floor.
The marketplace area at the again of the gaming flooring aspects four eating options. At two of them — Flipt and Johnny’s To Go — there’s been an effort to enhance service, after reviewing feedback.
The menus at each places have been condensed to focal point on client favorites. For example, Flipt now gives burgers, warm dogs and wings, while Johnny’s has put an emphasis on sandwiches and pizza.
“It permits for a lot better service experience, due to the fact that’s the issue the culinary team has information on,” Brockdorf said. “Secondly, it maintains it transferring a little bit quicker because those objects are less complicated to make.”
Some customers voiced a want to have a faster, less expensive eating experience in the casino’s upscale steakhouse. As a result, Brockdorf said, the casino is working on making objects like hamburgers and appetizers on hand in the Dukes Chophouse lounge area.
“You prefer to put out more (at first) to see what customers are going to want, and then you pare it down to what they desire and honestly get it perfect,” Brockdorf stated of the menu alterations.
Another enchancment the on line casino has in store is climate dependent. Patio area overlooking the Mohawk River from Dukes Chophouse, the VIP gaming lounge and the River slots casino’s ceremonial dinner house will be opened, as soon as the snow is gone for good.